Frequently asked questions

Four: Core from $500, Prime from $1,000, Elite from $5,000 and Islamic from $10,000. All four trade the same instruments on the same MetaTrader 5 infrastructure — what changes is the cost structure. See the full comparison of account types.

Core opens from $500, Prime from $1,000, Elite from $5,000 and Islamic from $10,000. Demo accounts require no deposit at all.

It depends on how much you trade, not on how much you can deposit. Core has the lowest barrier at $500 but charges $5 per lot. Prime halves that to $3 with tighter spreads. Elite charges no commission at all, so your whole cost sits in an ultra-low spread worthwhile once your monthly volume is high enough for the commission saving to outweigh the larger deposit. Islamic is the choice if you need swap-free trading. Price your typical monthly volume both ways with the trading calculators before deciding.

Core is $5 per lot and Prime is $3 per lot. Elite and Islamic accounts pay no commission the cost is in the spread instead. Commission is debited at execution and itemised separately on your statement, so you can always see what you paid.

An Islamic account is swap-free as standard, so no overnight financing is charged or credited on eligible instruments and a position can be held across sessions without interest. No commission is charged per lot, and leverage is capped at 1:200. An administration fee may apply on positions held beyond a set number of days.

Swap-free status is available on request on Core, Prime and Elite accounts, subject to approval. On the Islamic account it is included as standard rather than granted on request.

Yes. Open the new account type from your portal and transfer your balance across, provided it meets the new account's minimum. Positions already open stay on the original account until you close them they are not moved.

Core and Prime go up to 1:500, Elite to 1:400 and Islamic to 1:200. Higher-tier accounts hold larger balances, so the same ratio would permit far larger absolute positions. Capping leverage keeps position sizes proportionate to the capital behind them.

Yes. Multiple accounts of different types can sit under one client profile, with instant internal transfers between them — useful if you want, say, a Core account for discretionary trades and an Elite account for an automated strategy.

Complete the online application, choose your account type, upload a photo ID and a proof of address, then fund the account. Most applications are approved the same business day.

USD, EUR and GBP on all four account types. Base currency cannot be changed after opening — open a second account instead.

Close any open positions, withdraw the remaining balance, then request closure from the portal or by email. There is no closure fee on any account type.

A government-issued photo ID (passport, national ID or driving licence) and a proof of address dated within the last three months a utility bill, bank statement or council tax notice showing your name and address.

The most common reasons are corners cropped out of frame, glare obscuring text, a document older than three months, or a name that does not match the application. Re-upload a clear photo of the full document.

Usually within a few hours during business days, and almost always within one business day once legible documents are received.

You can open a demo account immediately. Live trading and any withdrawal require completed verification — this is a regulatory requirement, not a company policy.

Cards and e-wallets credit instantly. Bank wires take one to three business days depending on the corridor. Crypto credits after the required network confirmations.

We process requests received before 15:00 GMT the same business day. Arrival then depends on the method: e-wallets within hours, cards and bank transfers one to five business days.

Your first bank withdrawal each calendar month is free. Additional bank withdrawals carry the correspondent bank charge. E-wallet and card withdrawals are free; crypto withdrawals bear only the network fee.

No. Third-party payments are rejected and returned to source. The payment method must be in the same name as the trading account.

It depends on the account type: up to 1:500 on Core and Prime, 1:400 on Elite and 1:200 on Islamic. Leverage tiers step down as total exposure grows, and regulatory caps apply in some jurisdictions regardless of account type.

At 80% margin level (60% on Elite and Islamic) you are notified and should add funds or reduce exposure. At 30% (20% on Elite and Islamic), positions close automatically starting with the largest loss.

Retail accounts carry negative balance protection: if a gap event takes the balance below zero, we reset it to zero. You cannot lose more than you deposited.

A stop-loss becomes a market order when triggered, and fills at the next available price. If the market gaps over your level common at a weekend open or on a data release the fill can be materially worse. Guaranteed stops are not currently offered.

Spread reflects available liquidity. Around the 21:00 GMT rollover, during the thin Asian open, and in the seconds surrounding high-impact releases, fewer market makers quote and the spread widens accordingly. This happens on every account type a tighter starting spread on Elite is still a variable spread, not a fixed one.

No. Expert Advisors, scalping and hedging are permitted on Core, Prime, Elite and Islamic alike, with no minimum holding time and no cap on trading frequency.

MetaTrader 5 on Windows, macOS, iOS, Android and in the browser via WebTrader. All share a single account and position book.

Check that you selected the correct server name in the login dialog, that your account number and password are correct, and that a firewall or corporate VPN is not blocking the connection. If the status bar shows "invalid account", the credentials are wrong; if it shows "no connection", it is a network issue.

MetaTrader includes built-in virtual hosting you can purchase in the terminal. We also provide a hosted VPS to clients meeting a monthly volume threshold — contact support for current criteria.

Email admin@acsfx.com with your account number and a description of the issue. You will receive acknowledgement within two business days and a substantive response within the period set out in our complaints policy.